When a website breaks, the fix isn’t guessing. We diagnose what actually broke — plugin conflict, theme regression, hosting layer issue, third-party script — then repair it without introducing new problems. Most fixes ship the same day we start.
What we fix, every week
- WordPress white screen of death — fatal PHP errors, plugin conflicts, memory limit issues
- Shopify checkout errors — broken payment integration, JavaScript console errors, theme bugs preventing checkout
- Site suddenly slow — recent plugin or app install causing the regression, traced and resolved
- 500 / 502 / 504 server errors — diagnosed across hosting, .htaccess, NGINX config, application layer
- Broken layouts after a plugin or theme update — CSS conflicts isolated and fixed
- Cart or product page not displaying correctly — WooCommerce or Shopify-specific debugging
- Email notifications not sending — SMTP, transactional email service, deliverability
- Forms not submitting — Contact Form 7, Gravity Forms, Fluent Forms, Shopify contact integrations
- Hacked or compromised WordPress sites — malware removal, hardening, and clean reinstall where needed
How a fix engagement works
Step one: you tell us what’s broken — ideally with a screenshot, the URL, and any error message you’re seeing. We respond within hours, not days. For most issues we can diagnose remotely with admin access.
Step two: we replicate the problem in a safe environment (a staging copy, where possible) so we can test fixes without breaking your live site further.
Step three: we apply the fix on staging, verify it works, then deploy to production with a rollback plan if anything goes wrong. You see the fix working, get a written summary of what was wrong, and (where useful) a recommendation to prevent it happening again.
For urgent ecommerce issues during a live sale or campaign, we treat them as priority. Call 0332 140 6847 or message on WhatsApp directly.
When fixing isn’t enough
Sometimes a “broken” site is actually a site that was built badly from the start, and what looks like one bug is the symptom of a dozen underlying issues. In those cases, repeated fixes become more expensive than a rebuild.
We’ll tell you honestly if you’re in that situation. Sometimes a fix is the right call — we apply it, document it, and move on. Sometimes the right call is a clean rebuild on a proper foundation, and we’ll show you why before recommending it. See our WordPress development and Shopify development services for what a properly-built site looks like.
Why teams trust us with broken sites
- Senior debuggers only — we’ve seen the same errors hundreds of times and recognise patterns juniors miss
- We don’t guess. We read logs, run replications, and confirm the cause before changing code
- Every fix is documented — you know what broke, what was changed, and why
- We don’t introduce new issues. Fixes are tested on staging first, deployed with rollback ready
- For ongoing issues, our maintenance plans catch problems before they become emergencies
Frequently asked questions
How fast can you fix an urgent issue?
For urgent issues — a broken checkout, a site that’s down, an error during a live campaign — we typically respond within hours and apply a fix the same day. Less urgent issues are scheduled into our weekly debugging slots and usually resolved within 1–3 working days.
Can you fix sites you didn’t originally build?
Yes — most of our debugging work is on sites built by other agencies or developers. We don’t need historical context to diagnose a problem; we need access, logs, and a clear description of the symptom. We’re comfortable working in any reasonably standard WordPress or Shopify codebase.
What if you can’t fix it?
It happens occasionally — usually when the root cause is on a third-party platform we don’t control (a payment gateway outage, a Shopify platform bug, a hosting provider issue). In those cases we identify the cause, document it, and either coordinate with the third party or recommend an alternative. You only pay for diagnostic time if the issue is genuinely out of scope to fix.
Do you offer ongoing support after fixing the immediate issue?
Yes. After the fix, we’ll often recommend our monthly maintenance plan if the root cause was avoidable with proactive monitoring. The plan covers updates, backups, uptime monitoring, and includes a fixed number of small fixes each month at no extra cost.
My WordPress site was hacked. Can you help?
Yes. We handle compromised WordPress sites — identifying the entry point (usually an outdated plugin, weak admin password, or vulnerable theme), removing malicious code, cleaning the database, hardening the installation, and submitting reconsideration to Google if the site was flagged. After cleanup we strongly recommend a maintenance retainer to prevent recurrence.
How do you charge for debugging work?
For one-off fixes we quote a fixed fee after the initial diagnostic, which is usually free for a quick assessment. Larger debugging engagements or hack recovery are quoted based on estimated scope. We don’t use open-ended hourly billing on emergency work — you always know the maximum before authorising the fix.
Related services
- Website Maintenance and Security
- WordPress Development
- Shopify Development
- Website Speed Optimization
Site broken? Tell us what’s happening
Send us the URL, a screenshot, and any error message you’re seeing. We reply quickly — usually within hours.